Shipping policy

PLEASE READ !!!

PLEASE ALLOW 3-7 BUSINESS DAYS FOR YOUR ORDER TO PROCESS. WE TYPICALLY HAVE A LARGE VOLUME OF ORDERS AND WILL REACH OUT IF PROCESSING TAKES LONGER.

This is an estimated time frame. In some cases you may receive your order sooner than expected. In the event that your order has been delayed for some unforeseen reason please allow up to a total of 14 business days to receive your order.

*Business days do NOT include weekends & holidays*

1. Order Issues

If you experience any issues with your order, please contact us within 7 days of delivery to address the problem. We are happy to assist with:

  • Missing items.
  • Incorrect items.
  • Damaged or defective products.  

We will do our best to establish a solution and get your order replaced.

How to Contact Us:

  • Email: paispotions@gmail.com or pailynnpashelle@gmail.com
  • Include your order number, photos (if applicable), and a brief description of the issue.

We’ll investigate your claim and work to resolve it within 3-5 business days by providing a replacement, store credit, or refund if appropriate.

 

Payment


Please be aware that when placing orders your billing and shipping address MUST match. We do not ship to p.o boxes and addresses that are not confirmed. Please reach out to us via email or text before placing your order if you need your package shipped to another address that doesn't correspond with your billing address. 

2. Refund and Return Eligibility

THERE ARE NO REFUNDS, however we do replace orders. (per order issues above)

Cancellations are NOT ALLOWED after 72 hours of purchase. 

We are 100% confident in our products & want every customer to be completely satisfied with their hair products. If however, you are not satisfied, you may return your order under the following conditions:

In order to be eligible for returns you must return your hair extensions/products  within 5 days of delivery. The hair must be in its original, unused condition and cannot have been worn or damaged.

There are NO returns, exchanges or refunds on any hair that has been worn, colored, bleached or cut. This also includes if the bundles were unraveled (unwrapped bundles).

If you would like return an order, shipping costs for returns are the customer’s responsibility unless the return is due to our error (e.g., defective or wrong item shipped).

 

3. Chargeback Prevention Policy

We value open communication and prefer to resolve issues directly. Before filing a chargeback with your bank, please reach out to us so we can address your concerns.

Filing a chargeback without contacting us first may result in the following:

  • Delayed resolution of your issue.
  • Barring future purchases from our store.
  • Legal action

We provide detailed tracking for all orders and maintain records of delivery confirmations to prevent misunderstandings.

4. Fraudulent Claims

Chargebacks filed under false pretenses (e.g., claiming an order wasn’t received when tracking shows delivery) will be thoroughly investigated. If we determine the claim is fraudulent, we reserve the right to take further action, which may include:

  • Disputing the chargeback with supporting evidence.
  • Pursuing legal action for fraudulent claims.

We appreciate your cooperation and look forward to serving you potion babe!